Privacy Policy

Hilab built the Hilab app as a Commercial app. This SERVICE is provided by Hilab and is intended for use as is.

This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible at Hilab unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to Hilab. The information that we request will be retained by us and used as described in this privacy policy.

Health Data Collection

As a diagnostic laboratory service provider, our Service may collect and process health-related data, including but not limited to:

• Laboratory test results (e.g., blood tests, urine tests, and other clinical laboratory examinations)
• Medical history and diagnostic information
• Patient demographic data (e.g., name, age, gender, date of birth)
• Medical record identifiers and laboratory report numbers

This data is collected solely for the purpose of providing diagnostic services and delivering test results to authorized users (patients, referring doctors, and affiliated companies).

Use of Health Data

We use health data strictly for the following purposes:

• Processing and displaying laboratory test results to authorized users
• Supporting diagnostic services requested by patients or referring medical professionals
• Communicating test results via the app, email, or SMS as requested
• Improving service accuracy and system performance (using anonymized and aggregated data only)

We do not use health data for advertising purposes. We do not sell, rent, or trade health data to any third party.

Data Sharing

We may share health data only with the following parties, strictly for service-related purposes:

• Authorized medical personnel (e.g., referring doctors, laboratory technicians) involved in processing or reviewing test results
• Affiliated companies or institutions that have a contractual relationship with the patient (e.g., employer-sponsored health checks)
• Service providers that support our infrastructure (e.g., cloud hosting, data storage providers)

All third parties who receive health data are contractually obligated to protect data confidentiality and use it only for the purposes specified in their agreements with us.

We do not sell or rent health data to any third party under any circumstances.

Data Retention

We retain personal and health data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable Indonesian laws and regulations regarding medical records and health data.

Users may request deletion of their personal and health data by contacting us at [email protected]. We will process such requests in accordance with applicable legal requirements.

User Rights

As a user of our Service, you have the following rights regarding your personal and health data:

• Access your personal and health data that we hold
• Request correction of inaccurate or incomplete data
• Request deletion of your data, subject to legal retention requirements
• Withdraw your consent for data processing at any time
• Obtain a copy of your data in a commonly used format

To exercise any of these rights, please submit your request via email at [email protected]. We will respond to your request within a reasonable timeframe.

Log Data

We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third-party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.

This Service does not use these “cookies” explicitly. However, the app may use third-party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

• To facilitate our Service;
• To provide the Service on our behalf;
• To perform Service-related services; or
• To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to their Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information and health data. We implement appropriate technical and organizational measures to protect your data, including:

• Encryption of data in transit using HTTPS/TLS protocols
• Secure storage of sensitive data with access restrictions
• Access control and authentication mechanisms to ensure only authorized personnel can access health data
• Regular security reviews and monitoring of our systems

While we strive to use commercially acceptable means of protecting your data, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. We continuously work to improve our security practices.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.

This policy is effective as of 2026-03-24

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at [email protected].

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